WE DEEPLY UNDERSTAND
Shopflow was built by and for Guitar Repair shops
In 2011, Shopflow was born at Glaser Instruments in the Berry Hill neighborhood of Nashville, TN – where we’re still based today. It’s the brainchild of Joe Glaser (Owner) who has always been an innovative repair person and naturally pondered on a better way to manage the work flowing through his busy professional shop. With input from his employees and several other shops, the first version of Shopflow was created as a basic work order maker that made it easy to track the who, what, when, where, why and how much.
By 2013, the application had become indispensable at Glaser’s, and the repair community at-large began to ask about getting a copy for their shops. We brought on some Beta testers and asked A LOT of questions. Version two was coming to life before our eyes.
In 2014, with demand for Shopflow increasing along with some of our other projects (EX: gitwik.com), we founded GitSuite (gitsuite.org) to be the umbrella for several Glaser driven digital missions. We forged relationships, streamlined software and hired some great people.
2016 showed us just how badly Shopflow was needed. Success stories began pouring in, paper tickets were out, Shopflow was in. Just the simple capability to search what you’ve done and track what you’re doing was a game changer for our beta testers. Insights about pricing and financial reporting turned several smaller shops into serious outfits.
The 2017 Northwoods Seminar is where we fully released the software to the world! Since then we’ve continued to work with our customers to make Shopflow the definitive system and methodology for managing every aspect of a repair shop.
We look forward to working with you!
SHOPFLOW CAN HELP YOU
We firmly believe that sharing knowledge is critical to the success of the Musical Instrument business. Countless people have been able to make better guitars, basses, and amps because somebody shared a well-earned insight with them. This raises the overall impression of the industry, in-turn making it better and larger – meaning more real music. With Shopflow we’re trying to do our part. This Repair Shop Management System was forged out of necessity and shared out of duty. Our pricing is based on the bottom line of what is needed to cover development and server costs and that is it (nobody is getting rich on this).
Our mission is centered around one thing… blowing the customers mind with great a experience. Virtually every business is trending towards personalized customer service and transparency, and we knew our shop needed to deliver on modern (and reasonable) expectations to be relevant. The pairing of technology and craftsmanship is inevitable, like the adage goes “work smarter, not harder.” Every Shopflow Repair Shop is a part of a greater mission to make guitars better and shops more profitable.